No, with Arkadin Anytime, you never need to pre-book your conference calls. Once your account has been created, simply invite your participants to the meeting and provide your access number, participant PIN code, and the date and time of your call.
If a participant has forgotten the PIN code or fails to enter one when prompted, he/she will automatically be connected to a customer service operator who will place the participant into the correct conference upon verification.
We discourage the practice of sharing accounts for a few reasons. Charges may be incorrectly allocated to you when you did not use the service. Also, multiple hosts may schedule separate calls at the same time using the same account details which will cause confusion and wasted time. If other colleagues need conferencing services, we would recommend that they obtain their own account. There is no extra charge for setting up additional users.
If you are in your conference, press (*0) to speak to a customer service operator. If you are not in your conference, contact Arkadin’s Customer Service team at 1-866-922-9566 or email firstname.lastname@example.org.
Yes, although there is a small charge made for this equivalent to another person joining the conference. Only a moderator (dialed in with a moderator PIN) can record a call. You can also dial *0 during your call for customer service assistance. Full details on how to record and playback a previously recorded conference can be found in the Arkadin Anytime User Guide.
To conduct an audio conference all you have to do is pick up the phone and dial in, using the telephone number and PIN code that you have been provided. You can dial in from any telephone, mobile or audio conferencing unit at any time, anywhere in the world. Arkadin’s conferencing services are available 24 hours a day, 365 days a year.