At Arkadin, we are always here to help.
Please find answers to frequently asked questions about Arkadin collaboration services. If you have a question not answered here, please contact us.
At Arkadin, we are always here to help.
Your audio conference services are provided by Arkadin, a well established and reliable global audio and web conferencing provider.
Also known as phone conferencing or teleconferencing, audio conferencing allows multiple people, from any geographic location, to speak with each other on one telephone call.
To conduct an audio conference all you have to do is pick up the phone and dial in, using the telephone number and PIN code that you have been provided. You can dial in from any telephone, mobile or audio conferencing unit at any time, anywhere in the world. Arkadin’s conferencing services are available 24 hours a day, 365 days a year.
Regular attendees can:
Further details on service features are available in the Arkadin Anytime User Guide.
The main difference between being a moderator (logging in with a moderator PIN) and being a regular attendee (participant PIN) is the different functions you can access within the conference.
Simply call your toll-free or toll access number and enter your moderator or participant PIN code.
Yes, you can call your toll access number or we also provide a list of international toll-free access numbers or geographic numbers that you can call while abroad.
Yes, you can just dial in normally.
No, with Arkadin Anytime, you never need to pre-book your conference calls. Once your account has been created, simply invite your participants to the meeting and provide your access number, participant PIN code, and the date and time of your call.
Yes, although there is a small charge made for this equivalent to another person joining the conference. Only a moderator (dialed in with a moderator PIN) can record a call. You can also dial *0 during your call for customer service assistance. Full details on how to record and playback a previously recorded conference can be found in the Arkadin Anytime User Guide.
The system keeps the last 15 recordings that have been made for your conference for 30 days. If a 16th recording is made, the oldest previous recording will be deleted.
Yes, but only if you are the moderator. Full details on how to mute all participant lines can be found in the Arkadin Anytime User Guide.
By using Arkadin’s mute feature you will be sure to block out any background noise, static or possible “hold music” that comes from your line.
We discourage the practice of sharing accounts for a few reasons. Charges may be incorrectly allocated to you when you did not use the service. Also, multiple hosts may schedule separate calls at the same time using the same account details which will cause confusion and wasted time. If other colleagues need conferencing services, we would recommend that they obtain their own account. There is no extra charge for setting up additional users.
The moderator can ‘Lock’ an audio conference. This means that other individuals will not be able to join. Full details on how to lock a conference can be found in the Arkadin Anytime User Guide.
If you are in your conference, press (*0) to speak to a customer service operator. If you are not in your conference, contact Arkadin’s Customer Service team at 1-866-922-9566 or email firstname.lastname@example.org.
Your Arkadin Account Manager or the Arkadin Customer Service team will be happy to provide you with additional training. Contact us at 1-866-922-9566 or email email@example.com.
Go to www.anywhereconference.com to launch Arkadin Vision. Once there, enter your Web Login and Moderator Pin. Bookmark the URL within your browser to avoid having to enter it each time you want to join your meeting room. You can also join a pre-scheduled meeting using the Outlook plugin and select the link in the meeting invite “Click here to access the meeting”.
Go to www.anywhereconference.com and “Forgot your password?” to get your credentials re-sent to your email address. Once received, go back to the login page and enter your Web Login and Moderator Pin.
Your credentials have been sent within a Welcome Email with the subject line “Your Arkadin Collaboration personal details. SAVE this email!”. You will find there your Web Login and your Moderator Pin necessary to start a meeting. The Participant Pin is also listed in the email. Remember to select “Remember me on this computer” when logging in to the meeting to avoid having to re-enter your credentials each time.
You can download the Outlook plugin from three different locations: 1) the Arkadin Vision Welcome Email, 2) the Arkadin SmartStart website, or 3) the Arkadin Lounge/OnePortal.
Training videos and the quick start guide can be accessed from the bottom of the Arkadin Vision Welcome Email . In addition, users will receive access to their personalized Arkadin SmartStart website within a few days of receiving the Welcome Email. Arkadin SmartStart provides key learning resources and all the information you need to start, schedule and manage a meeting in just a few minutes.
Yes. To share content you need to install an app-share plugin. You can find it on your login page at www.anywhereconference.com. Once installed, you will need to activate this extension in your browser and you will be asked to restart your browser to enable the app-share plugin.
No. You don’t need to install anything to join an Arkadin Vision conference, but you need to install a specific plug-in to start sharing your desktop (see “Can I share content with the other attendees during a meeting?”)
Yes. Just click once on the icon displayed in the top right corner of the screen to start sharing your desktop. If you have several monitors, select the one you want to share. To stop sharing, click again on this icon. During the content sharing, participants are able to switch from content sharing to video sharing. To share content you need to install the app-share plugin.
On the left panel you will see on your first connection an Adobe Flash windows requesting your approval to access your camera and microphone. Click on “Allow” to make sure you will be sharing your devices. To avoid future requests, right click on the screen icon at the bottom left of the window and select “Settings”. Then select “Allow” and “Remember” to make sure you won’t be asked again to allow access to your devices.
Try unplugging your webcam cord connection from your computer and plugging it back in. Your webcam should appear in the device selection panel under the “Settings” screen.
Go to the audio control panel on your computer, make sure your speakerphone is correctly enabled in the list of Playback devices, and then check the list of Recording devices to ensure your microphone is also enabled there.
I have checked my microphone is enabled from the audio control panel but I still can’t be heard by the participants. From the URL box of your Google Chrome or Mozilla Firefox browser, make sure you allowed the browser to access your microphone. Go to the Media settings to define permission per device.
Yes. You are able to join a meeting using audio only. You will find the necessary number details within the meeting email invitation.
Yes. Arkadin Vision offers interoperability between all endpoints including Skype for Business. The Vision conference can be added as a contact to your Skype for Business client and accessed at any time. To do so, enter within the Skype for Business search bar your 9 digit Web Login number (found in your Welcome Email) followed by “@anw.li”. When the contact is added, it is acting as a Skype for Business contact. Select the “Video Call” button on this contact to enter the Arkadin Vision meeting from Skype for Business.
Yes. Arkadin Vision offers interoperability between all endpoints including legacy room systems. To connect to your meeting from your room system, select the button “My Room System” on the join meeting screen after logging in. Dial your 9 digit Web Login number followed by “@anw.li” (listed on the screen) and enter the PIN code displayed. You can also connect using the IP address dedicated to your country and then entering your Web Login number followed by #.
Yes. Download the Arkadin Collaboration Services app for free from the Apple App Store or Google Play. After opening the app, join a meeting as a participant or moderator and enter your Web Login number and Pin Code. The app allows you to share your video and audio and to get the audio, video and the content shared by the other attendees.