Unified Communication is about bridging the gaps between people--your teams, clients, suppliers and partners--in order to improve a users’ experience and increase company performance. Whether your goal with UC is to improve customer interactions, drive productivity or attract a young workforce, it’s definitely possible with a good Unified Communications strategy.
However, to make your journey to the cloud a success and realize the full ROI of Unified Communications, you need a strong partner to navigate the many hidden complexities on the way. The Cloud Communications division of NTT knows the way; we combine market-leading UC solutions from Microsoft and Cisco with our proven Cloud Transformation Services to prepare your organization’s systems and people for your UC journey.
We supports your enterprise to ease the transition, improve adoption, and drive greater ROI.
End-to-end managed services including consulting, planning, delivery, and operations.
All your communications deployed in the way that’s right for you – cloud, hybrid, or on-premise.
Microsoft Gold Communications Partner and Tier One Cisco Partner.
Once a company decides to pursue Unified Communications, it’s common for them to jump right in implementing the chosen solution. Unfortunately, that’s where most companies waste considerable time, effort and expenses as surprises and pitfalls crop up.
Successful UC journeys only happen by engaging a knowledgeable partner to advise you at every step, from vendor selection to ongoing support. What is the best UC tool for your business? Do you have plans for your different user types? Have you got a user adoption strategy? Do you have a plan for maintenance and future growth? Let us guide you through it.
Understand where your business is on its digital transformation journey and creating a clear plan is key to a successful UC implementation.
Lay the foundation for your digital transformation by identifying your goals and needs
Translate your UC goals into a recommended executable strategy and plan
Identify stakeholder groups and understand potential resistance points to find out if your business is ready for a change.
Gather information and insights in order to assess, design and prepare for your cloud communications deployment. In your workshops, we assess your current infrastructure as well as your workforce to ensure your business transformation will be successful.
Deliver a proven project plan to ensure your project is delivered on-time and on-budget
Secure adoption with customized deployments for different use cases and user personas
Assess your infrastructure, identify requirements, and plan for future developments to ensure a successful roll-out
Implement and deliver your new digital transformation software solution. Our experience team deploys your new technology, migrates your users and drives end-user adoption.
Migrate email, calendars and more so your internal IT teams can focus on their daily tasks
Implement your solution to all sites with a local approach tailored for each location
Drive adoption and success of your solution with live end-user training, delivered online or on site
Deliver reliable cloud communications service through monitoring, reporting and help-desk services to guarantee a consistent user experience.
Monitor and capture feedback with Arkadin’s tools and service managers
Provide end-users with 24x7 call-in support across the entire Office 365 suite in 18+ local languages
Access reports and dashboards for your UC services to create service enhancements plans
