Managed Services for Microsoft Teams

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    Contact Center

    We offer advanced dialogue management platform with omni-directional routing, leveraging Arkadin’s direct routing infrastructure

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    Video Interoperability

    We connect Microsoft Teams into meeting rooms or MCU conferences, to provide HD video and two-way content sharing

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    Quality of Experience Monitoring

    We provide intelligence that provides insights on UC performance issues before they disrupt your users’ experience

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    Service Desk

    We act as a single point of communication for all service requests/concerns, providing a unified, end user-aligned and profile-based experience

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    End User Adoption Portal

    Our personalized approach to change management drives user adoption, prevents user frustration and alleviates IT workloads

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    Advanced Reporting

    We provide the right metrics at the right time, offering insight into your UC environment so pinpointed improvements can be made

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Adoption & Change Management

The key to effective digital transformation is encouraging a culture change across your organization and changing the way people work from the ground up. Arkadin is the ideal partner to not only help you implement a UC solution but also ensure its success by driving adoption and integration.

Research shows that 70% of all transformations fail, but our proven Cloud Transformation Services works to improve that statistic. Our Organizational Change Management team will guide your executive team and users to success through user and culture analysis, constant engagement, overcoming resistance to change, and ultimately live and onsite training.