Cloud Contact Center for Microsoft Teams

Manage your business communications over any channel, on any device, from anywhere.

Enterprise Dialogue Management

Empower your workforce and transform the customer experience into a competitive advantage.

Today’s organizations face many challenges when providing customer support. Modern customers are more demanding than ever regarding how and when they want help. The agents providing service are likely working remotely. Legacy contact center technology is quickly outdated and costly to maintain. Thankfully, there’s a cloud-based solution that meets all of those needs: Cloud Contact Center for Microsoft Teams and Skype, powered by Anywhere365 Dialogue Cloud and NTT.

Built specifically for Microsoft Teams, Anywhere365 Dialogue Cloud is an omnichannel solution allowing your customers to reliably and securely engage over the communications channel of their choice, whether that’s voice, chat, email, social media, video or bots.

Anywhere365 manages and reports on customer dialogues from initial contact to final resolution across the entire enterprise, resolving customer issues the first time they reach out.

Anywhere365 allows you to easily integrate your back-office systems and the latest technologies into your agents’ workflows. It leverages your investment in Microsoft platforms to provide a familiar and cost-effective solution, including Azure Cloud and AI, Microsoft Skype for Business, Teams, Office365 Phone System and SharePoint.

Both fast and easy to deploy, Anywhere365 increases productivity of your workforce due to its integrations with more than 30 CRM applications, including Salesforce and ServiceNow. With smart routing, IVR, call and chat recording, chat bots, agent management tools and so much more, Anywhere365 is the best possible way to transition your contact center functions to the cloud.

Contact us today to learn how you can effortlessly engage customers across communications channels with NTT and Anywhere365.

Compliance Recording for Microsoft Teams

Record and improve the way you communicate with customers.

ASC Recording Insights allow you to record and archive your calls, meetings, screen sharing and chat. Retrieve and analyze recordings to improve how your staff engages with customers, driving better outcomes and experiences.

With this Microsoft-certified native-built cloud solution for Teams, you can capture multi-channel communications securely. It’s hosted in Microsoft Azure, integrating seamlessly with your collaboration platform.



To find out more, download our solution sheet.

81% of customers are willing to pay more for a better experience

Cap Gemini