Arkadin Privacy Policy

Respect is one of our values, respecting your privacy comes naturally to us

Arkadin, Inc. and its subsidiaries (collectively, "Arkadin”, “we”, “us”) recognize and respect the importance of protecting your privacy. To that end, we have adopted the principles set forth in this privacy policy (the “Policy”) to communicate our information gathering and dissemination practices.

Please read this Policy carefully. By using the Arkadin web site (the “Site”) and/or Arkadin Services, you signify your consent to this Policy. If you do not agree to this Policy, please do not use the Site or Arkadin Services.

US-EU & US-Swiss Safe Harbor Programs

We participate in the U.S.- EU Safe Harbor Framework and the U.S. Swiss Safe Harbor Framework as set forth by the U.S. Department of Commerce covering the collection, use and retention of personal information gathered in the European Union member countries and Switzerland. Our participation means that we self certify that we adhere to the Safe Harbor principles of notice, choice, onward transfer, security, integrity, access and enforcement with respect to such Personal Information. To learn more about the Safe Harbor program, and to view our certification page, please visit http://www.export.gov/safeharbor/.
If you have any questions about our participation, please contact us by email to privacy@arkadin.com.


This Policy is intended to inform you of the steps we take to protect the Personal Information (as defined below) that you choose to provide to us. We recommend that you carefully review this Policy before providing us with your Personal Information, because you are transmitting your Personal Information to us at your own risk.

This Policy applies to the Site, to all of the services offered by Arkadin through the Site or through any other means, (the “Arkadin Services”) and to all personal information that we directly collect or otherwise receive from you, whether manually or digitally processed (the “Personal Information”). A Client (as defined below) may invite you to utilize this Site in order to participate in conferencing services initiated by them. This Policy does not apply to information our Clients collect or receive from you and we cannot guarantee or enforce the privacy policies of our Clients. If you are a visitor to the Site, this Policy applies to any Personal Information that we directly collect or otherwise receive from you. “Client” is defined as any person using the Arkadin Services, including but not limited to (i) the Client as signatory to a service agreement with Arkadin , or (ii) any current or former person designated by the Client, such as any current or former employee, agent, subcontractor, or consultant of the Client, who leads, manages or attends a conference irrespective of whether such person has a relationship with the Client.

The Site, Arkadin Services and other products and services available herein are not developed for or directed at children. The Site is not designed to attract children under the age of thirteen. We do not knowingly solicit or collect Personal Information from any person that is under the age of thirteen. We encourage parents and legal guardians to monitor their children’s Internet usage and to help enforce our Privacy Policy by instructing their children never to provide Personal Data on this Site without their permission. If you have reason to believe that a child under the age of 13 has provided Personal Data to Arkadin through this Site, please contact us, and we will endeavor to delete that information from our databases.

The Site may contain banner advertisements and hyperlinks that can take you to web sites run by third parties. Please be aware that we are not responsible for the privacy practices of other web sites even if we try to link only to sites that share our respect for privacy. For this reason, please review the privacy policies of these web sites before disclosing any personal information to or through them.

Information Disclosure

The Personal Information that you submit to Arkadin remains your property. We do not share, sell or rent Personal Information to unrelated third parties and it will remain confidential other than allowing Arkadin the right to use that Personal Information: (a) for marketing and/or marketing survey purposes (and by submitting your e-mail address at the Site and/or registering for the Arkadin Services, you agree to receive e-mail marketing from us unless and until you choose to opt-out of receiving future communications); (b) in order to enable Arkadin to send you promotions about Arkadin Services; (c) for updates of any information that we may deem appropriate for you to receive in connection with your continued use of the Site or Arkadin Services; (d) to reach you, when necessary, regarding issues concerning your use of the Site and/or Arkadin Services; and (e) to provide you with information that you request and give you an interactive experience.

We may disclose Personal Information to third parties with whom we have contractual relationships in order to perform functions on our behalf or assist us in services such as invoicing,  transmission of e-mail communications, analyzing data, providing marketing assistance and customer service, or processing orders. If Arkadin discloses Personal Information to third parties acting as our agents, such third parties will be required to comply with our Privacy Policy.

We may also disclose Personal Information if required to do so by law or in the good faith belief that such action is necessary: (a) to the extent required by law (including our compliance with the United States Federal Communications Commission regulations; for example, pertaining to the confidentiality of “customer proprietary network information”); (b) to the extent required to respond to judicial process or a good faith belief that such action is necessary under law or to comply with legal process served on us; (c) to protect the security and integrity of the Site and Arkadin Services; (d) to protect our rights and property and the rights and property of others; (e) to take precautions against liability; (f) to respond to claims that submitted information violates the rights or interests of third parties; (g) to support the technical operation and maintenance of Arkadin Services and of the Site; (h) in connection with a merger, consolidation or sale of all or substantially all of the stock or assets of one or more of our businesses; (i) to provide to our Clients pursuant to your request in furtherance of ensuring that you do not receive further communications from our Clients or from us; or (j) pursuant to our Clients' specific direction in connection with a service we are providing on behalf of our Clients.


Arkadin takes reasonable steps to protect the Personal Information provided via the Site and Arkadin Services. We utilize a combination of industry-standard security technologies, procedures, and organizational measures to help protect your Personal Information from unauthorized access, use or disclosure. The Site is created and controlled by us and we periodically review our compliance to this Policy and our security practices to identify security threats or opportunities for improvement.

Arkadin may collect certain information from you such as Internet Protocol addresses and other data related to your use of the Site (the “Site Data”). This information is logged to help diagnose technical problems and to administer the Site in order to constantly improve the quality of the Arkadin Services. We may also track and analyze non-identifying and aggregate usage and volume statistical information from our Clients and other Site visitors and provide such information to third parties.

All Site Data and Personal Information that we collect are restricted in our offices. Only employees who need the Site Data and Personal Information to perform a specific job function are granted access to it. All such employees are contractually bound to adhere to our security protocols, which they must verify that they have read and understand. The practices for handling Site Data and Personal Information are disseminated to all of our employees. When we ask you to enter Personal Information, and when such information is stored and/or transmitted, that information is encrypted.

If you have any questions about the security related to the Site, please Contact Us.

Personal Information Collection

Arkadin collects and uses the Personal Information you provide in a manner that is consistent with this Privacy Policy. If you provide Personal Information for a certain reason, we will use the Personal Information in connection with the purpose for which it was provided. If Arkadin intends on using any Personal Information in any manner that is not consistent with this Privacy Policy, you will be informed of such anticipated use prior to or at the time at which the Personal Information is collected.

The Personal Information we request may include personally identifiable information such as your e-mail address, first name, last name, credit card number, a user-specified password, mailing address, zip code, mobile telephone number and home telephone number. It is solely your choice whether or not you provide the Personal Information. However, should you choose not to provide the Personal Information, we may be unable to process an order, fulfil a service or display certain content on the Site. When you visit the Site, we send a cookie and/or “gif” file (a "cookie") to assign an anonymous, unique identifier to your Internet browser. Cookies are files that web browsers place on a computer's hard drive and are used to tell us whether visitors have visited the Site previously.

Stand-alone cookies do not identify a visitor personally. They merely recognize that visitor’s browser. Unless a visitor chooses to identify itself to Arkadin by logging in, it remains anonymous to Arkadin. Cookies come in two types: “session” and “persistentbased”.

Session cookies exist only during an online session and disappear from the visitor’s computer when the visitor closes its browser software or turns off its computer. Persistent cookies remain on a visitor’s computer after it has closed its browser or turned off its computer. Persistent cookies include such information as a unique identifier for a browser.

Arkadin uses session cookies containing encrypted information to allow the system to uniquely identify you while you are using the Site. This information allows Arkadin to process your online transactions and requests. Session cookies help us make sure you are who you say you are after you log in and are required in order to use the Site. If you disable your web browser’s ability to accept cookies, you will be able to browse the Site but will not be able to successfully use all of the Services. We treat any information that may be contained in cookies with the same level of protection as Personal Information you provide to us.

Access to Personal Information

If you are a user of our Services, you are responsible for maintaining the confidentiality of your login name, password and/or pin code and for restricting access to your computer or account. You are responsible for (a) the use of your Personal Information or access to the account by any individual with whom you (i) share your login name, password and/or pin code, or (ii) authorize to use your account, and/or (b) any unauthorized use or access that results in whole or in part from your failure to protect the confidentiality of your login name, password and/or pin code.

Arkadin will assign to you confidential account access details such as an access number and a pin code. It is your responsibility to keep this information confidential pursuant to the Site’s Terms of Use.

An individual seeking access to his or her Personal Information that we collected directly from that individual may contact us. Arkadin will use all reasonable endeavours to accommodate such request.  An individual seeking access to his or her Personal Information that we received from a Client must contact the Client directly.

Data Integrity

To keep your Personal Information accurate, current, and complete, please contact us by email to privacy@arkadin.com. We will take reasonable steps to update or correct Personal Information in our possession that you have previously submitted via this Site or Arkadin Services.

Dispute Resolution

If you have a complaint about Arkadin privacy practices you should contact us by email to privacy@arkadin.com. We will take reasonable steps to work with you to attempt to resolve your complaint. As part of our participation in the US-EU & US-Swiss Safe Harbor Frameworks, Arkadin has appointed TRUSTe as its alternative dispute resolution mechanism for all Safe Harbor Framework related complaints. You may raise such a complaint with TRUSTe by Internet https: https://feedback-form.truste.com/watchdog/request or by mail to TRUSTe Compliance Department, 835 Market Street, Suite 800, Box 137, San Francisco, CA 94103-1905, but in each case only after first contacting Arkadin, Inc. with your complaint and allowing us a reasonable amount of time to address your complaint. If you file a complaint, you must include the following information: the name of the company, the alleged privacy violation, your contact information, and whether you would like the particulars of your complaint shared with the company. For information about TRUSTe or the operation of TRUSTe's dispute resolution process, click https://www.truste.com/ or request this information from TRUSTe.