A unified user interface for all communication & collaboration tools

NTT Communications (Arkadin) was recognized in Gartner's 2015
Magic Quadrant for Unified Communications as a Service, Worldwide*

Published September 3, 2015.

All is unified communications!

UC is an ecosystem of convergence, boosting your business efficiency 


Unified Communications consolidates all available collaboration and communication applications into one, easy-to-use, interface right from your desktop or mobile:

  • Instant Messaging (secure chat)

  • Presence Management
  • Web Conferencing (online meetings)
  • Audio Conferencing (internal and external)
  • Video Conferencing
  • Telephone Calling (internal, local or international)
  • Unified Messaging
  • Document Collaboration & Shared Workspace
  • Mobile Applications

Arkadin enhances market leading unified communications solutions from Microsoft Lync and Cisco Jabber combined with WebEx:

  • Delivered in the cloud for fast international deployment with high ROI
  • Integrated with Arkadin's stable, crystal-clear audio conferencing
  • Combined with a wide range of Arkadin customer services (live assistance, training, reporting, etc...) and professional services.


Arkadin Total Connect
Business-Class Phone System, Conferencing, Email and Collaboration in the Cloud
  • Enterprise Voice users can call colleagues internally using your VoIP network, and /or call traditional phone numbers outside your organization
  • Microsoft Lync communications software offers instant messaging (IM), presence, conferencing, and telephony solutions supporting enterprise-level collaboration requirements
  • Microsoft Exchange email platform is designed to support people and organizations as their work habits evolve from a communication focus to a collaboration focus
  • SharePoint provides a comprehensive solution that enables people to transform the way they work while preserving the benefits of structured processes, compliance, and existing IT investments
Cisco Jabber provided by Arkadin
Integrated with WebEx and Arkadin for a complete UC solution
  • Cisco Jabber brings Presence and Instant Messaging capabilities right from your desktop
  • Seamless access to Arkadin audio conferencing and WebEx meeting module from the Jabber console
  • Arkadin conferencing ensures a high quality of audio collaboration between external and internal parties  
  • The packaged offer of Jabber + WebEx + Arkadin Audio delivers a fluid and complete unified communications experience to users
  • Fast and scalable solution available on line
Microsoft Lync Hosted by Arkadin
Delivered on Arkadin's secure cloud platform
  • Quicker ROI thanks to SaaS delivery vs on-premise
  • Hosted IP telephony avoiding IPBX investment
  • Arkadin audio conferencing integrated with Lync
  • Stable, high quality Arkadin audio regardless of the number of participants
  • Arkadin hybrid audio conferencing (simultaneous VoIP & PSTN) available with Enterprise Plus license
  • Arkadin user training and free help desk
  • Arkadin professional services support throughout deployment
Arkadin Audio Conferencing for Microsoft Lync On-Premise
Instant access to Arkadin Audio Conferencing from Lync interface
  • Intuitive, desktop access and management of Arkadin audio conferencing
  • Stable audio conferencing, whatever the number of participants (as network constraints are avoided)
  • Free Arkadin client care 24x7 during conferences
  • Simple installation of Arkadin's add-on via a bulk deployment to your entire workforce or by individual users in a couple of clicks

Benefits of hybrid audio conferencing (both PSTN & VoIP) via integration to your Lync Server:

  • Internal and external guests can attend the same conference using telephone and online audio simultaneously
  • Best of both worlds: telecom cost reduction from Lync VoIP and high audio quality of PSTN conferencing
Arkadin Audio Conferencing for IBM Sametime
Offering a full unified communications experience from any location
  • Reservationless audio conferencing service, no pre-booking required
  • Host up to 100 participants per call (and many more if pre-arranged)
  • Toll and toll free access numbers available from 50+ countriess
  • Live assistance, 24x7 in local languages

* Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

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