Anywhere365 manages and reports on customer dialogues from initial contact to final resolution across the entire enterprise, resolving customer issues the first time they reach out.
Voice, chat, email, social media, video or bots, the omnichannel Anywhere365 lets customers effortlessly engage businesses over the communications channels of their choice.
Anywhere365 leverages native integration with Microsoft platforms and applications including Azure Cloud and AI, Microsoft Skype for Business / Teams / Office365 Phone System, SharePoint, PowerApps and Dynamics 365, Salesforce and ServiceNow to provide a familiar and cost-effective solution leveraging the investments already done in Office 365 infrastructure.
Driving Business Impact
Increase first contact resolution Anywhere365 not only manages customer dialogues at the first point of contact, it also adds context to the interaction from your business applications and extends this functionality to the entire organization.
Self-service options include AI capabilities delivered through Azure Cognitive Services to provide real-time language detection, translation and routing for speech and chat. Leveraging powerful Microsoft Teams or Skype for Business Unified Communications (UC) capabilities, Anywhere365 ensures customers get to the best resource the first time they reach out.
Personalize the customer experience
With integrations with Dynamics 365, Salesforce, ServiceNow and to over 30 other CRM / ERP systems, Anywhere365 turns CRM data into a powerful tool for contact center agents.
The Anywhere365 Timeline shows the entire customer journey from initial contact to closing, including interactions transferred outside the contact center, and logs the information into CRM.
Agents enjoy efficiency gains and provide greater customer service through an immediate and complete view of the caller’s information from their desktop.
Future-proof Microsoft Investment
IT managers appreciate how Anywhere365 natively integrates and leverages existing investments in Microsoft platforms and applications such as SQL, CRM, Exchange, Office365, SharePoint, Power BI, Microsoft Flow and Azure Cognitive Services.
Anywhere365 evolves with IT infrastructure priorities thru options for on-premises, cloud or hybrid deployments, and support for Skype for Business, Office365 Phone System and Microsoft Teams.
Contact center managers appreciate extensive reporting, administrative and real-time management capabilities using familiar Microsoft Office tools. Agents, supervisors, employees and mobile workers all use familiar Microsoft Teams.
Anywhere365 Dialogue Cloud is an omnichannel, truly native Microsoft Teams, Skype for Business and Office365 Phone System contact center solution built exclusively on Microsoft technologies and platforms.
Whether voice, chat, email, social media, Whatsapp or bots, Anywhere365 allows businesses to engage customers effortlessly across communications channels while ensuring the context and history of the dialogue always moves with them and receives the appropriate priority and service consistency.