Support à distance : Un moyen simple d’augmenter l’efficacité de vos réunions sur le web

During a web conference, a technical concern can still occur and users may ask questions. Cisco Webex Remote Support provided by Arkadin is designed to virtually diagnose and resolve software issues. Thanks to the "web ACD queue manager", you can quickly guide users to the right technical specialist.

Remote support services also allow you to see and take control of computers to reset them without leaving the session thanks to the backup mode.

Essai gratuit Cisco WebEx

Personnalisez votre support à distance pour répondre à l’ensemble des besoins de vos clients

Productivity and customer satisfaction depend on the quality of the web conferencing solution associated with Cisco Webex Support Center remote support provided by Arkadin.

The Cisco Webex solution allows you to solve a maximum of incidents from the first call with a reduced communication time. Always with the goal of improving the quality of services, Cisco Webex Support Center provided by Arkadin helps you reduce customer support costs. With remote support, you can help up to 5 users or customers per agent. The support works as a powerful multi-session interface dedicated to effective user management.

Cisco WebEx Support Center : Un système de support à distance très simple à gérer

One of the great benefits of Remote Support is its ease of use.
The following functions illustrate its flexibility:

  • All customers can call support remotely from the website
  • A conversation with a technician allows a first evaluation to diagnose the problem
  • Real-time user data collection and software installation quickly and economically solve technical problems

Get high-end remote support at all times for your customers and exceed your service level assurance goals with Cisco Webex Support Center provided by Arkadin.