Support & Managed Services

Partner with a team of experts that help to optimize, support and manage your Cloud UC solution

Moving your communications to the cloud is great news for your organization but there are still operational overheads and efficiencies to consider. Ongoing administrative tasks need to be carried out, while monitoring, troubleshooting and incident resolution across your environment requires a specialist set of tools and skills.

To simplify the operation of your Cloud UC solution and ensure you harness the full benefits of your investment, we offer enterprise-grade Support and Managed Services that help accelerate your digital workplace transformation with service models that tailor to meet your business needs.

From supporting your IT Team with offloading individual tasks to providing full estate management, we are globally available, around the clock, to ensure that your teams remain connected and productive.

Our Support & Managed Services can provide full lifecycle support to help clients activate holistic solutions that span across all workloads - Calling, Collaboration, Integrated Customer Experience, and Productivity.

This allows you to focus on what really matters to your business while we take care of the rest.

Solution Sheet
Support and Managed Services

Support Services

Partner with our Cloud Specialists who work alongside your internal teams as trusted advisors – sharing their industry experience, certified expertise and providing established escalation paths with our technology partners.

Minimize operational expenses while maintaining control of architectural decisions and daily operations of your Cloud UC environment with NTT Support Services that provide:

  • Globally available support, 24/7/365, provided in six languages.
  • Single point of contact across all products and vendors.
  • Accelerated incident resolution with carriers and technology partners.
  • Service requests, administrative configuration changes.
  • troubleshooting and escalations.
  • Microsoft Gold and Cisco Gold Partner certified specialists.
  • Unified Communications and Cloud Voice technology specialists.

Managed Services

Enhance IT agility and maximize the performance of your existing investments with a tailored approach by our Managed Services to help you select the right applications and deployment models to best optimize, run and scale your business. We provide multi-vendor operational management across public or private cloud, hosted, onpremises and hybrid deployments.

Focus on your company’s core competencies while we support you with ours - SLA-driven operations, certified engineers, proactive monitoring and full-service management of your collaboration, communications and productivity estate. Our Managed Services include all the benefits of our Support Services and also provide:

  • Globally available support, 24/7/365, available in 14+ languages regionally.
  • Global industry experience and world class delivery processes, including ITIL 3.0 framework and ISO 27001 governance.
  • Multi-vendor, platform-agnostic, full operational management across all deployment models.
  • SLA-driven availability and resilience, underpinned by data-driven governance and security.
  • Reporting and analytics that provide a unified view across the entire client ecosystem.
  • Built-in automation for simplified user management, faster service provisioning, reduced costs, and increased agility.
  • Top-level certifications in the industry’s most trusted leading OEMs.