Organisational Change Management (OCM) is centered on creating a premium user experience and optimising the interaction end users have while incorporating new technologies into their daily work practices. Carefully aligned with our Project Management methodology, recommends that end-user change is an emphasised and parallel activity catered for during project planning.
Communications
Training & Coaching
Stakeholder Engagement
Human Resource Management
Our Organisational Change Management consultants, who lead our Adoption and Business Change practices, will work with a customer’s key internal stakeholders to gain a deeper understanding of the customer’s change history (previous successes and obstacles), review internal lessons learned on previous technological deployments or any other pertinent change projects which could influence the successful adoption of Services. We aim to overcome resistance and build acceptance of Services, assisting in increasing adoption rates amongst users.
Outcome/Benefit
This process will flesh out the digital journey of our client organisations, identifying their current “As Is” environment and identifying the users and key stakeholders desired “To Be” vision. This approach engages end users early and brings them into the conversation to assist with overall “buy-in” to the project/initiative. The development of user profiles and use cases assist in the overall approach allowing for a closer investigation of the user base and the technical environment of the client organisation, allowing Arkadin to map the clients technical and end user journey, based on real life requirements and feedback from the users themselves.
This process limits future cultural resistance to change by engaging end users and or stakeholders “too late” in the project piece. It provides an overview of the current technical landscape within a client organisation, how this is utilised today and what gaps may still be experienced by users in the current environment.
Outcome/Benefit
The Business Readiness engagement seeks to evaluate the overall business readiness for our clients to be able to successfully on-board Arkadin technologies and maximise user acceptance and adoption. Arkadin’s Change Managers will be able to provide strategies and a detailed plan of how Arkadin recommends our clients prepare for a large scale change in order to overcome any acknowledged points of resistance and ensure that they have been recognised by the appropriate stakeholders, mitigated, documented, planned for and agreed to, prior to the initiation of the project. It will also assist Arkadin to map benefits realisation and ultimately evaluate Return on Investment with the client to ensure value of money.
