Cloud transformation can be a complex journey

The principle of unified communication is about bridging the gaps between people; your teams, your clients, your suppliers and your partners. The promise of unified communications is to connect things effectively in order to improve the users’ experience and increase performance.

Many enterprises have started their cloud journeys, whether the journey be centered on digital transformation, improving customer intimacy, driving productivity or attracting the workforce of 2020. Like many desirable strategies, it is much more complex than it looks.

To make your journey to the cloud a success, and realise the full Return On Investment (ROI) of Unified Communications (UC), you need a strong partner to navigate the many hidden complexities on the way. We at Arkadin know that more than just a technical challenge, moving to the cloud is a people challenge.

Therefore, Arkadin Cloud Transformation Services focus on the user. We combine market-leading UC solutions from Microsoft and Cisco with our own proven consulting and managed services. Only when technology and people are fully accounted for, will your enterprise realise the full ROI of UC.

Want to find out more? You can find common FAQs about Arkadin’s Cloud Transformation Services below.

Benefit from our End-to-End approach

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Step 1: Consulting Services

Invest effort in key areas upfront to avoid exponential time, effort and expenses down the road. With our experience in planning complex Intelligent Communication projects we help you to create an efficient and realistic plan tailored to your business.

Step 2: Planning Services

Gather information and insights in order to assess, design and prepare for the cloud communications deployment. In our workshops, we assess your current infrastructure as well as your workforce to ensure your transformation to the cloud is well prepared and will be instantly successful.

Step 3: Delivery Services

Implement and deliver your new cloud communications service effectively and stress-free. With our long-standing experience we deploy your new technology, migrate your users and drive end user adoption so your business can enjoy the full benefits of Unified Communications.

Step 4: Operational Services

Optimise your deployment services to improve success and user experience. Our admin and end-user services deliver high quality and reliable cloud communications service through monitoring, reporting and help desk services to guarantee a consistent user experience.

    • How much resource will I have to commit to the project?

      Very little! When you partner with Arkadin, we do a lot of the groundwork for you, from providing an initial consultation, to planning, delivery and end-user training. We work closely with your internal Project Manager to ensure your project runs smoothly and is delivered on time and on budget.

    • How would we benefit from an Arkadin Organisational Change Manager?

      Arkadin Organisational Change Managers works with your organisation to ensure your project avoids any unnecessary delays, comes in on budget and meets all your requirements. They provide hands-on training, consulting services and technical assessments to ensure your business is ready and well-equipped for digital transformation.

    • What are the different steps of Cloud Transformation Services?

      The key stages of Arkadin Cloud Transformation Services are as follows:

      1. Consulting services - Understanding where your business is on its digital transformation journey and creating a clear plan for optimising your Unified Communications implementation.
      2. Planning services - Developing tailored deployment strategies for your end-users and assessing your current tech infrastructure.
      3. Delivery Services - Migrating your cloud applications over, implementing specific local requirements and providing live user training.
      4. Operational services - Focusing on how end-users adopt your cloud communications technology, providing 24/7 support and creating regular reports on performance and adoption rates.

       

      Arkadin delivers change through five mediums: Change Leadership, Communication, Consultation, Training & Coaching and finally Human Resource Management. All five focus on the end user experience and are ultimately driven by your organisation’s’ goals and targets.

    • Which team members should be involved in the Organisational Change Management process?

      For a successful digital transformation, it’s essential that you have the backing from senior stakeholders who have the final decision on large organisational changes and investments. Once you have successfully won your business case for Unified Communications, it’s important that all team members play an active part in the transformation. The key to effective digital transformation is encouraging a culture change across the organisation and changing the way people work from the ground up.

    • How will Arkadin help me provide ROI to my stakeholders?

      The Arkadin Team produces reports and customised dashboards on the performance of your Unified Communications services throughout your project, giving you metrics of the positive effect of OCM on your organisation.

    Speak to an expert today!