Arkadin Wins Two Stevie Awards for Record Growth and Customer Service Leadership in Asia Pacific
Arkadin received two Stevie® awards: a Gold Stevie for Fastest Growing Company of the Year, Singapore and a Silver Stevie for Customer Service Leader of the Year, Singapore.
“We’re thrilled to be recognized for our exceptional growth and customer service, especially when judged against so many leading brands across industry,” says Serge Genetet, Arkadin’s EVP and Managing Director, APAC. “These awards are a testament to the hard work of our teams throughout Asia Pacific in delivering on our promise of providing customers with the most comprehensive collaboration and UC services, coupled with the highest level of client care.”
Arkadin’s record growth in APAC also was cited by Frost & Sullivan, a leading global research firm, who benchmarked the performance of all enterprise conferencing service providers in 2013. “Arkadin Asia Pacific has shown a remarkable 25% year-on-year growth in a highly competitive market, and increased market penetration among key countries including Japan, India, China and so on,” says Jessie Yu, Industry Manager, Asia Pacific ICT Practice for Frost & Sullivan.
Innovative Strategies Position Arkadin for Long-Term Leadership
Cutting-edge product offerings that address trends in unified communications and collaboration services, the establishment of a global ‘After Hours’ service center in Malaysia, and alliances with leading telecommunications companies for white-label collaboration services are core Arkadin strategies for continued success in Asia Pacific. Chunghwa Telecom, NTT Com, China Unicom and Sing Tel are among the Tier-1 Telcos that enhance their portfolios with Arkadin’s collaboration and UC services. Arkadin’s customer support teams ensure fast, scalable deployments and ongoing care.
“Arkadin has managed to grow with the strength of its Telco partnerships in the region, which are increasingly emerging as a pivotal sales channel,” continued Frost & Sullivan’s Ms. Yu.
The success of Arkadin’s partnership with NTT Communications, one of the largest telecommunications companies in the world, was instrumental in NTT Communications’ purchase of Arkadin in February of this year.
Arkadin is one of the largest and fastest growing Collaboration Service Providers in the world. With a vision rooted in the belief that progress emerges from people’s desire to share, Arkadin offers a complete range of integrated audio, web and video conferencing and Unified Communications solutions. These services are delivered in the cloud for fast, scalable deployment and a high ROI. The company’s global network of 53 operating centers in 32 countries has dedicated local support teams to service its 37,000 customers. As an NTT Communications Group company, Arkadin offers the most comprehensive Collaboration and Unified Communications services for meeting customer needs around the world.
About NTT Communications Corporation
NTT Communications provides consultancy, architecture, security and cloud services to optimize the information and communications technology (ICT) environments of enterprises. These offerings are backed by the company’s worldwide infrastructure, including leading global tier-1 IP network, Arcstar Universal One™ VPN network reaching 196 countries/regions, and over 150 secure data centers. NTT Communications’ solutions leverage the global resources of NTT Group companies including Dimension Data, NTT DOCOMO and NTT DATA.