Learn all about us, the Cloud Communications division of NTT

Cloud Communications is a division of NTT Ltd. and a core component of its Intelligent Workplace solution. Our mission is to provide leading cloud communication solutions that enable dynamic collaboration interactions for improved workforce efficiency, productivity and engagement. We specialize in unified communications, cloud voice and digital events, delivering tailored end-to-end consulting, value realization services and change management to empower businesses and enable their digital workplace transformation.

Everything you need for cloud communication, tailored to your business requirements

Enable seamless collaboration, keep your employees engaged and talk to your prospects and clients anytime, anywhere. We have the expertise and technology to move your communication to the cloud when and how you need it.

Carry out large scale digital events
Switch your telephony to the cloud
Move your entire workforce to a Cloud Unified Communications (UC) platform
Provide specialized enterprise communication solutions for your organization

Our 300+ certified professionals analyze your specific situation, consult on the best path forward, securely implement it with industry-leading expertise and are available for support whenever you need them.

Let us guide you through your transformation journey.

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We’ve deployed over 2 million seats and manage more than 1 million seats of Microsoft Teams/Skype for Business globally.

Microsoft named us the Intelligent Communications Partner of the Year 2019.

Experts in Cisco Collaboration with 20 million devices deployed and 600,000 supported and managed devices across the globe.

Certified Tier 1 Cisco Webex service provider.

Unlimited possibilities with a partner you can trust

Working with us means working with one of the largest telecommunications companies worldwide. That means you can get anything related to your ICT infrastructure in-house.

Wherever you are along the digital transformation journey, we have the experience, infrastructure, processes and tools to help you get to your chosen destination.

Our services-led approach creates efficiencies and enhances IT for better business outcomes. We partner with you to create, build, manage and innovate every stage of your transformation journey. Our full range of services optimizes technologies and empowers informed decisionmaking, enabling the realization of your business goals.

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40,000 employees worldwide

Present in 57 countries

74 technologies supported

Delivers services in over 200 countries and regions

Management Team

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Partners

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Clients

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Management Team

Mark Alexander

Chief Executive Officer (CEO)

In his role as CEO, Mark is responsible for the operational management of the Cloud Communications division of NTT Ltd. He oversees the strategic evolution of NTT’s premium suite of cloud communication solutions, to strengthen its position as a major player in cloud-based Unified Communications and Collaboration services and enable digital workplace transformation for customers globally.

A Cloud Communications and Internet veteran known for an energetic, results-oriented leadership style, Mark was formerly EVP Sales & Marketing for PGi and previously held many senior leadership positions in the Webhosting and Cloud Communications industries.

Jean Turgeon

Chief Technology Officer (CTO)

In his role as CTIO, Jean leads services adoption both internally and externally with our clients as they embark on their business transformation journey. He brings extensive experience in aligning business objectives to a comprehensive transformative plan to accelerate digital transformation execution and cloud adoption while ensuring SLA’s, security and compliance are met.

With more than 35 years’ industry experience, JT has held pivotal positions at Avaya, Nortel and Bay Networks, and prior to joining NTT was the Chief Technologies Leader for TMET industries at DXC Technology providing tailored solutions for specific industry requirements.

Vianney Motte

Chief Financial Officer (CFO)

Vianney is responsible for all strategic and tactical matters relating to global, company-wide finances including M&A and large deals, budget and reporting, accounting and taxes, billing and cash collection. Prior to his appointment as CFO, Vianney was in charge of finance operations for Arkadin North America and Latin America.

Before this, he held a number of senior financial roles within numerous companies, including Hermes, Carl Zeiss SMT, Cegetel and Schneider Electric.

Mark Ward

VP Managed Customer Experience

Mark is responsible for our customer experience (CX), contact center and voice business, setting the technology vision and innovation for product development. His mission is to bring together the world-class solutions of NTT and our partners’ clouds to deliver flexible and scalable solutions for our enterprise customers.

Mark has deep experience in delivering real-time solutions across private, public and hybrid clouds with a particular focus on CX and the integration of global voice and video. Prior to joining NTT, Mark was the Chief Technology Officer at Applicable and held senior roles in managed services at BT and HP.

Charlie Doubek

VP Managed Collaboration & Communications

Charlie is responsible for the global strategy and product lifecycle of our Managed Collaboration, Productivity and Communications solutions. This includes product marketing, product management and sales enablement.

He has over 20 years’ experience in the telecommunications industry having held key roles in companies like Arkadin, MCI, TeleTech, Intercall, West and Genesys Conferencing. During this time, Charlie helped implement some of the first VoIP and video enabled collaboration products and some of the earliest integrated UCaaS solutions. He has worked as a Cisco and Microsoft partner for 13 years and assisted in creating new solutions collaboratively that have helped many global customers achieve their communication transformation goals.

Emmanuel Allanos

Chief Human Resources Officer (CHRO)

Emmanuel is responsible for developing, directing and implementing the human resources strategy, its practices and operations to enable the organization to exceed its business plan.

He leads and develops the global HR function to attract, develop, engage and retain talent with an emphasis on diversity and inclusion. Emmanuel overseas talent acquisition, learning & development, organizational design, workforce planning, succession planning, performance management, compensation & benefits, internal communication, values & culture, labor relations and HR compliance.

With 18 years international experience, Emmanuel has a wealth of knowledge having held senior HR roles at Norbert Dentressangle Logistics, Gemalto, Areva and Imerys.

Sean Kwek

Managing Director Asia Pacific

Sean is responsible for the strategic direction and the building and expansion of the revenue generating eco-system in Asia Pacific.

He has 10 years within the business and during his time has progressed from Marketing & Product Management Director to General Manager for Singapore & Taiwan to Regional Vice President of Sales & Marketing, Asia Pacific before becoming the leader of the APAC region.

Prior to joining NTT, Sean held management positions at PGi, Genesys Conferencing and InterCall working in various roles within sales, finance, product management and marketing functions in Asia Pacific.

Christophe Reyes

Chief Sales & Marketing Officer

As our Chief Sales & Marketing Officer, Christophe is responsible for strengthening the go-to-market model of the Cloud Communications division of NTT Ltd. He has a wealth of industry experience and is perfectly positioned to drive our sales & marketing activities.

Previously, Christophe worked for Arkadin for 14 years in a variety of roles from operations to partner alliance management. Prior to this he spent 15 years in the high-tech software industry in sales and general management positions, and lead fast growing software companies such as Electronic Arts, Criterion Software and Sage.

Fiona Lodge

Chief Strategy Officer (CSO)

Fiona is responsible for driving the strategic evolution of NTT’s premium suite of cloud communication products, to strengthen its position as a major player in cloud-based Unified Communications and Collaboration services and to enable digital workplace transformation for customers globally.

Fiona has held executive and leadership roles at various market-leading Communications and Collaboration organizations, including Dimension Data, Skype and IR Prognosis. Her experience spans Product Management, Go-To-Market, General Management, Operations and R&D leadership and she brings a wealth of expertise and perspectives to drive creative and pragmatic strategies and roadmaps.

Scott McMaster

Managing Director, Americas & Global Digital Events

Scott holds two roles for the Cloud Communications division: Managing Director, Americas and Global Digital Events.

As Managing Director for the Americas, Scott is responsible for leading the business strategy and operations in the region driving NTT’s position as a leading provider of cloud-based communications and digital workplace transformation.

As Managing Director for Digital Events, Scott leads the organization’s global digital event practice, go-to-market strategy and the evolution of NTT’s world-class suite of Digital Event solutions.

Scott is passionate about the Cloud Communications space and has spent the past 19 years driving growth and expanding our company’s brand.

Florence Mas-Pastor

Chief Legal Officer

Florence is in charge of Legal, Compliance and is our General Secretary. Since joining us in 2012, Florence has been supporting the business as Global Legal Director, VP Legal and Compliance before becoming Chief Legal Officer.

Florence has 20 years of experience working for international high-tech companies, both as in-house lawyer – she spent 7 years at Oberthur Technologies (now Idemia) - and as a lawyer in private practice.

Partners

We work with like-minded partners who care about their customers and are committed to delivering superior cloud communications solutions enhancing the world we live in. Being technology-agnostic means that we partner with the leading endors in the market and our partner ecosystem is second-to-none. We guarantee that we can provide the right solution to fit each customer’s individual needs.

Intrado

Working together to provide professional, broadcast quality webcasting and virtual events NTT and Intrado simplify how you reach your global audiences. Created from the ground up to deliver video-based webcasts to large audiences, in the last year our solution platform delivered online experiences to more than 20 million individuals. By using our tried and tested platform and end-to-end services to create highly engaging, measurable and secure web based, audio and video events, our clients can bring their digital events to life.

BlueJeans

In 2019 BlueJeans awarded us their partner of the year award because of our end-to-end solutions, utilizing their technology, to deliver the best possible meeting experiences for our customers. Our BlueJeans solution removes barriers and complexities to allow simple and reliable access to the latest meeting applications, whilst allowing organizations to leverage their existing hardware investments.

BlueJeans provided by Cloud Communications, is the best way to enable video conferencing to all users. Our cloud solution can be deployed for both new and existing video conferencing users via desktop, mobile and video room systems.

Kollective

Since 2014, NTT and Kollective have partnered to provide customers with live event management and enterprise content delivery that is scalable, reliable and secure. Together, we remove barriers to increase confidence when broadcasting live video events.

With global business communications transforming, staying connected with a distributed workforce is more important than ever. The partnership between NTT and Kollective ensures that every employee, regardless of location, device or bandwidth capacity stays connected via high-quality video streams.

More than 175 global customers trust Kollective to scale live video.

Microsoft

We are the world’s leader in bringing enterprise voice to Microsoft 365 and Office 365. We’ve been consistently recognized by Microsoft, analysts and the UC community for our expertise in delivering and supporting Unified Communications.

In June 2019, we were named the Microsoft Intelligent Communications Global Partner of the Year
We are a Microsoft Cloud Solution Provider (CSP)
We are a Microsoft Gold certified partner for Communications, Messaging and Cloud Productivity

Ensure proper governance of your cloud UC

Cisco

In August 2018, NTT Group was awarded the Cisco Webex Service Provider (SP) certification. This recognizes our capacity as one of just a few strategic Cisco partners to sell, support and manage the entire Cisco Collaboration portfolio. Only seven other partners have obtained this accreditation globally.

Cisco Webex SP partners recognize the advantage and differentiation of providing customers an end-to-end collaboration solution based on both cloud-delivered and Service Provider-hosted functions. The NTT Group partnership with Cisco means that the right tools that consider how people work and want to communicate are available in a changing business world.

Additionally, as the Cloud Communications division, we have been a Global Tier 1 Cisco partner delivering first-class service for more than 10 years.

Clients

Jensen Hughes

JensenHughes

“NTT represents a single vendor, a single point of contact. We’ve got change management, communications, project management – all those disparate elements all in one spot – a unified space within NTT.”

James Rippetoe, Vice President of Information Technology, Jensen Hughes

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Haymarket

Haymarket

“Partnership is incredibly important especially when it comes to a project like this. We needed an expert who knew what they were doing and who could translate the goals we had set out at the beginning. We needed to be able to rely on a partner who we could trust, and we found one in NTT.”

Sarah Reynolds, Head of Content Lab, Haymarket Media, Asia

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AAMDS

AAMDS International Foundation

“The impact and the return on investment that we experienced together with what we then showed to our donors is pretty amazing. It’s a factor of four to five times what we would normally expect.”

Neil Horikoshi, CEO & Executive Director AAMDSIF.

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SAS

“Unified communications and collaboration are critical to the success of SAS. We can’t do that without a great platform, and the platform can’t be successful without a cloud service provider like NTT.”

Eric Taylor, Senior IT Manager, SAS

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Florida Crystals

“It was clear that the Microsoft and NTT partnership was the strongest–that both companies had invested heavily in each other. We knew that Florida Crystals was going to get the best advice and best implementation partners with the Cloud Communications division of NTT Ltd.”

Kevin Grayling Chief Information Officer, Florida Crystals

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Our history

The Cloud Communications division of NTT was formed in July 2019 when Arkadin joined 31 other companies including NTT Communications, Dimension Data and NTT Security to form NTT Ltd.

Arkadin was founded in Paris, France in 2001 by Olivier de Puymorin, and grew from a small start-up to a global organization. Throughout the subsequent years it acquired and merged with numerous subsidiaries such as ConferencePlus, Novasight, AccuConference and Applicable, who all contributed to the ongoing success of the company. Arkadin was acquired in 2014 by NTT Communications, one of the largest telecommunications companies in the world, and became part of Nippon Telegraph and Telephone Corporation.

Today, as a proud member of the NTT Ltd. and NTT Group, we can ensure that customers’ IT needs can be met through one business partner, from consultancy and architecture design to systems integration, security and cloud services.

Office Location

Australia

Brazil

Canada

China

Colombia

France

Germany

India

Japan

Malaysia

Mexico

Russia

Singapore

South Korea

Spain

U.K.

U.S.A.

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Why work with us

Everything you need for cloud communication, tailored to your business requirements

Unlimited possibilities with a partner you can trust

Management Team

Chief Executive Officer (CEO)

VP Managed Customer Experience

VP Managed Collaboration & Communications

Chief Human Resources Officer (CHRO)

Managing Director Asia Pacific

Chief Sales & Marketing Officer

Chief Strategy Officer (CSO)

Managing Director, Americas & Global Digital Events

Chief Legal Officer

Partners

Clients

Our history