Contact Center
Enhanced Contact Centre solutions for Microsoft Teams, Skype for Business and Office 365
Together with Anywhere365, we provide world class service that can be fully hosted on NTT Ltd's Global platform, offering 365/24/7 local support.
Designed exclusively for Microsoft Intelligent Communications
Together with Anywhere365, we can support your requirements and enable your users to experience much more than a standard Contact Center deployment. Our hosting options and support packages give you the flexibility and reliability you need.
Why Anywhere365 supported by us?
-
Reduce customer hold time and increase their satisfaction
-
You want to support a dispersed team of agents in your contact centre
-
Monitor your activity and manage quickly escalations and peak activity
-
You already have Office 365 and want to leverage your investment as a contact centre solution
-
Train, support and track the availability of your agents
-
Your business has increasing needs in managing incoming calls
Features & benefits
Brought by Clarity Connect
Agent availability management
Call routing & IVR
Report and Analytics
Instant Message
CRM Integration
Enhanced by Arkadin
Consulting Onboarding & Project Management
Fully hosted cloud platform
Native integration in Skype for Business
Support and adoption
Automatic Call Distribution (AD) & Call Routing
- Skills-based routing with multi-level skills per agent
- Control panel for configuration of IVRs, queues, skills, agents, KPI-based alerts and dynamic routing
- Intelligent routing based on call attributes or customer entry
- Callback and forwarding options for calls in queue
CALL RECORDING
- Recording can be configured for all, a percentage of calls, or none.
- Agents can stop or start recordings.
- Can pause if about to capture sensitive information
- Direct inbound and outbound call recording for agents
CALL REPORTING & ANALYTICS
- Historical Reporting, Live Metrics, reports, stats, call stats, queue stats
- Rich metrics data with several built-in reports
- Reporting is built on SQL server powered data warehouse
- Custom Reports can be included
SCREEN POPS
- Integration with any 3rd party system (such as CRM or Finance/Billing)
- Salesforce out-of-the-box integration with data and recording push option
Related Solutions
-
Skype for Business
Learn more about Skype for BusinessCollaborate better and faster with your teammate, partners and customers
Your workforce is better connected with Skype for Business hosted in the cloud. Instant message, phone calls, video calls, screensharing and shared workspaces are better one click away.
-
Cloud Phone System
Learn more about Cloud Phone SystemTurn Skype for Business and Office 365 into your Business-Class Phone System
ArkadinTotalConnect empowers Skype for Business as a scalable hosted phone system that will progressively replace your PBX and facilitate the management of your phone lines