Features of our Digital Transformation
Benefit from our End-to-End approach
Step 1: Consulting Services
Invest effort in key areas upfront to avoid exponential time, effort and expenses down the road. With our experience in planning complex Intelligent Communication projects we help you to create an efficient and realistic plan tailored to your business.
Step 2: Planning Services
Gather information and insights in order to assess, design and prepare for the cloud communications deployment. In our workshops, we assess your current infrastructure as well as your workforce to ensure your business transformation is well prepared and will be instantly successful.
Step 3: Delivery Services
Implement and deliver your new digital transformation software effectively and stress-free. With our long-standing experience we deploy your new technology, migrate your users and drive end user adoption so your business can enjoy the full benefits of Unified Communications.
Step 4: Operational Services
Optimise your deployment services to improve success and user experience. Our admin and end-user services deliver high quality and reliable cloud communications service through monitoring, reporting and help desk services to guarantee a consistent user experience.
How much resource will I have to commit to the project?
Very little! When you partner with us, we do a lot of the groundwork for you, from providing an initial consultation, to planning, delivery and end-user training. We work closely with your internal Project Manager to ensure your project runs smoothly and is delivered on time and on budget.
How would we benefit from your Organisational Change Manager?
Our Organisational Change Managers works with your organisation to ensure your project avoids any unnecessary delays, comes in on budget and meets all your requirements. They provide hands-on training, consulting services and technical assessments to ensure your business is ready and well-equipped for digital transformation.
What are the different steps of Cloud Transformation Services?
The key stages of Arkadin Cloud Transformation Services are as follows:
- Consulting services - Understanding where your business is on its digital transformation journey and creating a clear plan for optimising your Unified Communications implementation.
- Planning services - Developing tailored deployment strategies for your end-users and assessing your current tech infrastructure.
- Delivery Services - Migrating your cloud applications over, implementing specific local requirements and providing live user training.
- Operational services - Focusing on how end-users adopt your cloud communications technology, providing 24/7 support and creating regular reports on performance and adoption rates.
We deliver change through five mediums: Change Leadership, Communication, Consultation, Training & Coaching and finally Human Resource Management. All five focus on the end user experience and are ultimately driven by your organisation’s’ goals and targets.
Which team members should be involved in the Organisational Change Management process?
For a successful digital transformation, it’s essential that you have the backing from senior stakeholders who have the final decision on large organisational changes and investments. Once you have successfully won your business case for Unified Communications, it’s important that all team members play an active part in the transformation. The key to effective digital transformation is encouraging a culture change across the organisation and changing the way people work from the ground up.
How will you help me provide ROI to my stakeholders?
We produce reports and customised dashboards on the performance of your Unified Communications services throughout your project, giving you metrics of the positive effect of OCM on your organisation.