The leading Unified Communication solution provided from the cloud with the features you want and the support you need
TotalConnect releases you from the hassle of building your own platform while getting all the flexibility of an on-premise deployment. Benefit from the support and expertise of a collaboration specialist during your deployment, adoption, on-boarding or day to day support.
Why choose Skype for Business?
18 year track record in Microsoft cloud services
You want to benefit from everything that Skype for Business has to offer, including voice, conferencing and more…
One global partner for many services
You have limited Unified Communication expertise in house
Deploy Skype for business step by step
You already have a Skype for Business on premise and want to extend your deployment to all your locations
Features & benefits
Brought by Skype for Business
- Instant Messaging
- Unified User Inteface
- Video Conferencing
- VoIP Calls
- Web Conferencing
Enhanced by Arkadin
- Consulting Onboarding & Project Management
- Contact Centre
- Customizable hosted platform
- Support and adoption
- Worldwide PSTN Conferencing & Telephony
INSTANT MESSAGING, PRESENCE & CONFERENCING
Quick, live chat conversations with online presence status to ensure timely communication with contacts. Escalate instantly from a chat conversation to a multi-participant audio or video conference with screen sharing.
TELEPHONY & ONLINE VOICE
Traditional phone and online voice communications consolidated into one application. Arkadin becomes your telephony carrier and allows you to replace your existing business telephony infrastructure (PBX).
EMAIL & UNIFIED MESSAGING
Email, calendar and contact management from Microsoft Outlook (relying on Microsoft Exchange). Phone voicemails delivered directly into your inbox so that you will never miss important messages.
Arkadin Total Connect includes as integrated Contact Centres solution to distribute incoming customer calls, emails and chats to connected agents based on their skills and availability, offering a small ACD replacement option.
Administration and reporting portals provide IT Managers with all the tools to ensure all employees have access to UC and use it with satisfactory quality of experience.