Home Services Skype for Business

The leading Unified Communication solution provided from the cloud with the features you want and the support you need

TotalConnect releases you from the hassle of building your own platform while getting all the flexibility of an on-premise deployment. Benefit from the support and expertise of a collaboration specialist during your deployment, adoption, on-boarding or day to day support.

Why choose Skype for Business?

  • 18 year track record in Microsoft cloud services

  • You want to benefit from everything that Skype for Business has to offer, including voice, conferencing and more…

  • One global partner for many services

  • You have limited Unified Communication expertise in house

  • Deploy Skype for business step by step

  • You already have a Skype for Business on premise and want to extend your deployment to all your locations

Features & benefits

Brought by Skype for Business

  • Instant messaging
    Instant Messaging
  • Presence
    Presence
  • Digital collaboration
    Unified User Inteface
  • Video conferencing icon
    Video Conferencing
  • VoIP Calls
  • Web conferencing icon
    Web Conferencing

Enhanced by Arkadin

  • Onboarding and project management
    Consulting Onboarding & Project Management
  • Contact center icon
    Contact Centre
  • Customized hosted platform
    Customizable hosted platform
  • Self-care icon
    Selfcare
  • Support and adoption icon
    Support and adoption
  • Telephone Online voice icon
    Worldwide PSTN Conferencing & Telephony

Detailed information

  • INSTANT MESSAGING, PRESENCE & CONFERENCING

    Quick, live chat conversations with online presence status to ensure timely communication with contacts. Escalate instantly from a chat conversation to a multi-participant audio or video conference with screen sharing.

    TELEPHONY & ONLINE VOICE

    Traditional phone and online voice communications consolidated into one application. Arkadin becomes your telephony carrier and allows you to replace your existing business telephony infrastructure (PBX).

    EMAIL & UNIFIED MESSAGING

    Email, calendar and contact management from Microsoft Outlook (relying on Microsoft Exchange). Phone voicemails delivered directly into your inbox so that you will never miss important messages.

    CONTACT CENTRE

    Arkadin Total Connect includes as integrated Contact Centres solution to distribute incoming customer calls, emails and chats to connected agents based on their skills and availability, offering a small ACD replacement option.

    MANAGEMENT TOOLS

    Administration and reporting portals provide IT Managers with all the tools to ensure all employees have access to UC and use it with satisfactory quality of experience.

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