Arkadin Wins Two Stevie Awards for Record Growth and Customer Service Leadership in Asia Pacific
“We’re thrilled to be recognized for our exceptional growth and customer service, especially when judged against so many leading brands across industry,” says Serge Genetet, Arkadin’s EVP and Managing Director, APAC. “These awards are a testament to the hard work of our teams throughout Asia Pacific in delivering on our promise of providing customers with the most comprehensive collaboration and UC services, coupled with the highest level of client care.”
Arkadin’s record growth in APAC also was cited by Frost & Sullivan, a leading global research firm, who benchmarked the performance of all enterprise conferencing service providers in 2013. “Arkadin Asia Pacific has shown a remarkable 25% year-on-year growth in a highly competitive market, and increased market penetration among key countries including Japan, India, China and so on,” says Jessie Yu, Industry Manager, Asia Pacific ICT Practice for Frost & Sullivan.
Innovative Strategies Position Arkadin for Long-Term Leadership
Cutting-edge product offerings that address trends in unified communications and collaboration services, the establishment of a global ‘After Hours’ service center in Malaysia, and alliances with leading telecommunications companies for white-label collaboration services are core Arkadin strategies for continued success in Asia Pacific. Chunghwa Telecom, NTT Com, China Unicom and Sing Tel are among the Tier-1 Telcos that enhance their portfolios with Arkadin’s collaboration and UC services. Arkadin’s customer support teams ensure fast, scalable deployments and ongoing care.
“Arkadin has managed to grow with the strength of its Telco partnerships in the region, which are increasingly emerging as a pivotal sales channel,” continued Frost & Sullivan’s Ms. Yu.
The success of Arkadin’s partnership with NTT Communications, one of the largest telecommunications companies in the world, was instrumental in NTT Communications’ purchase of Arkadin in February of this year.Back to Awards