Arkadin Wins Stevie Award for Best Telecommunications Customer Service Department of the Year
Arkadin, an NTT Communications company and market leader in cloud Unified Communications and Collaboration services, announced today it has been awarded a Silver STEVIE® AWARD for Best Customer Service Department of the Year, Telecommunications in the 2018 Stevie Awards for Sales & Customer Service competition.
"Arkadin’s approach to service is all about optimising customers’ experiences for ensuring a high efficiency," says Laurent Niquet, Arkadin’s Global CRM Director. "This is more important than ever as enterprises move to the cloud as part of their digital transformations and require a trusted partner to help at every stage of their journey. It is a privilege to be recognised for our accomplishments, especially among so many talented industry peers."
Excellent customer service is a key strategic differentiator for Arkadin and it has been part of the company’s DNA since its inception. Arkadin’s global service teams share the same regional culture as their clients and interact with them thru voice/web/chat. This enables them to be truly responsive in delivering 24-hour support, fast and efficient product roll-outs, highly effective training and immediate response to customer issues.
Over 2,500 nominations from organisations in virtually every industry were evaluated in this year’s Stevie competition. Winners were determined by the average scores of more than 150 professionals worldwide in seven specialised judging committees.
Arkadin enables clients to succeed in a digitally connected workplace with market leading cloud communications services. Over 50,000 businesses spanning the largest global enterprises to small companies have enjoyable collaboration experiences from our audio/web/video conferencing and Unified Communications services. As an NTT Communications company, we provide a cutting-edge infrastructure for premium service quality and unrivaled customer support that is administered locally through 56 operations centers in 34 countries.
For more information: http://www.arkadin.com
About NTT Communications Corporation
NTT Communications provides consultancy, architecture, security and cloud services to optimize the information and communications technology (ICT) environments of enterprises. These offerings are backed by the company’s worldwide infrastructure, including leading global tier-1 IP network, Arcstar Universal One™ VPN network reaching over 190 countries/regions, and over 140 secure data centers. NTT Communications’ solutions leverage the global resources of NTT Group companies including Dimension Data, NTT DOCOMO and NTT DATA.
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