Arkadin’s SmartStart is a Game Changer in Solving User Adoption Headaches for Unified Communications Services
New portal designed for the digital workplace gets users up and running quickly and efficiently to achieve high levels of productivity and ROI
Arkadin, an NTT Communications company, and one of the largest and fastest growing providers of Unified Communications and Collaboration solutions, has introduced a new tool that is driving higher levels of adoption for its services, and significantly shortening the time from deployment to everyday usage. Custom built for the digital workplace, SmartStart is an online portal designed to get users up and running in less than 10 minutes allowing organizations to minimize business change disruption.
“One of the biggest headaches faced by IT is getting their people to use new services,” says Nikki de Kretser, Arkadin Vice President of Marketing. “We decided to tackle this problem head on through an online portal that makes it simpler and faster to get users activated and productive. SmartStart has everything required for the onboarding journey in one easily accessible place that can be accessed from any mobile device and personalized based upon each end-user’s preferences. It’s a game changer for our customers.”
In the beta trials for Arkadin’s recently launched digital meeting space, adoption rates toppled industry norms: “Average end-user adoption rates reached 40%. This is very significant considering the average for similar video conferencing services is a paltry 24% and our users were able to onboard in less than 10 minutes. SmartStart played a critical role in this increase,” continued de Kretser.
The easy and intuitive four-step onboarding portal is powered by Eloqua, Vidyard and the open source Orchard CMS. In addition to the new digital meeting service, which is currently available in Europe and will be rolled out in North America and Asia later this year, SmartStart will also be available with Arkadin Anytime audio conferencing and Arkadin Anywhere web conferencing.
Change Management Services Are Integral to UC Enterprise Adoption
Arkadin’s digital workplace strategy also encompasses comprehensive change management consulting services for large businesses with complex deployments. “While our cloud-based UC technologies eliminate many barriers to adoption compared to on premises services, getting users to actually change their behaviors is not a ‘one size fits all’ strategy. Our service professionals develop comprehensive programs to meet the deployment needs of each of our enterprise clients for achieving high levels of productivity and ROI,” says de Kretser.
Arkadin is one of the largest and fastest growing Unified Communications and Collaboration Service Providers in the world. Our collection of market-leading audio/web/video conferencing and Unified Communications solutions enables enjoyable collaboration experiences that are essential to success in a digitally connected global workplace. As an NTT Communications company, our services are delivered in the cloud and backed by a cutting-edge infrastructure for premium service quality. Over 50,000 customers spanning the largest global enterprises to small businesses are supported locally in 19 languages through our network of 56 operations centers in 33 countries. For more information: http://www.arkadin.com.
About NTT Communications Corporation
NTT Communications provides consultancy, architecture, security and cloud services to optimize the information and communications technology (ICT) environments of enterprises. These offerings are backed by the company’s worldwide infrastructure, including leading global tier-1 IP network, Arcstar Universal One™ VPN network reaching 196 countries/regions, and 140 secure data centers. NTT Communications’ solutions leverage the global resources of NTT Group companies including Dimension Data, NTT DOCOMO and NTT DATA.
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