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Always supporting you

Before, during and after your roll-out

With 52 offices on six continents, our 1,100 talented people are geographically and culturally close to our clients. We are positioned to better understand your specific local needs and react quickly to any requirements you may have.

 

You will always receive personal service in your local language with dedicated sales and service management.

Our Professional Services Team is also available to manage complex, customized projects or large worldwide deployments.

 
We understand that you are not only looking for the right collaboration solution, but also one that will be rapidly and safely deployed, incurring minimal impact on internal IT resources.

 

CLIENT SERVICES
User communication and training
Boost your ROI by ensuring quick user adoption

We drive adoption and usage of our conferencing services by providing internal communication materials, user welcome packs and training programs to ensure your employees reduce their travel expenses, decrease their environmental footprint and increase their communication efficiency.

Training is provided by Arkadin Academy via free online training sessions or customised training programs developed to suit your company.

Customer Service delivered 24x7 by local operators
Immediate assistance in your language

Arkadin Customer Service is available to all conference participants at any time from local operators speaking your language:

  • Simply dial *0 during the conference
  • Free immediate support available 24 hours a day
Arkadin Professional Services
Ensure your success with a team of professionals

Our Professional Services team offer multiple services including:

  • Consultancy and project management
  • Global co-ordination of international scale projects
  • Development of bespoke billing, reporting and user surveys
  • Integration of conferencing services with existing infrastructure
  • IP interconnection projects (SIP Trunking)
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