ARKADIN CSP: THE BENEFITS OF
ONE SINGLE SUPPLIER

One account team
One contract for all products
One customer service team for all products
One training program for all products
One roll-out management team

CUSTOMER TESTIMONIAL

CUSTOMER TESTIMONIAL

The service is characterised by attention to detail, not about call volumes and hidden charges. The Arkadin team really engage with users, taking care of their needs and responding to their questions. This makes the relationship between our two organisations painless. For Bemis, it is about ease of use and cost-effectiveness and we feel that Arkadin delivers on this promise.

Bruce Hagen,
Vice President Corporate Information Systems, Bemis

Always supporting you

Before, during and after your roll-out

With 52 offices on six continents, our 1,100 talented people are geographically and culturally close to our clients. We are positioned to better understand your specific local needs and react quickly to any requirements you may have.

 

You will always receive a personal service in your local language with dedicated sales and management of services.

Our Professional Services Team is also available to manage complex, customised projects or large worldwide deployments.

 
We understand that you are not only looking for the right collaboration solution, but also one that will be rapidly and safely deployed, incurring minimal impact on internal IT resources.

 

CLIENT SERVICES
User communication and training
Boost your ROI by ensuring quick user adoption

We drive adoption and usage of our conferencing services by providing internal communication materials, user welcome packs and training programs to ensure your employees reduce their travel expenses, decrease their environmental footprint and increase their communication efficiency.

Training is provided by Arkadin Academy via free online training sessions or customised training programs developed to suit your company.

Customer Service delivered 24x7 by local operators
Immediate assistance in your language

Arkadin Customer Service is available to all conference participants at any time from local operators speaking your language:

  • Simply dial *0 during the conference
  • Free immediate support available 24 hours a day
Arkadin Professional Services
Ensure your success with a team of professionals

Our Professional Services team offer multiple services including:

  • Consultancy and project management
  • Global co-ordination of international scale projects
  • Development of bespoke billing, reporting and user surveys
  • Integration of conferencing services with existing infrastructure
  • IP interconnection projects (SIP Trunking)
Reporting and survey services
Reporting and survey services
On-going support, year after year

Arkadin is not just a one-time supplier; our personal service continues after the deployment:

  • Regular reviews of your conferencing service usage using dashboards and user satisfaction surveys
  • Assessment of your evolving collaboration needs to recommend upgrades or new solutions
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