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FAQ

This page compiles some frequently asked questions regarding conferencing. It will be constantly updated based on your feedback. So if you do not find an answer to your questions, please send us a message.

If you have problems with the Arkadin conferencing service, please call Customer Service at 0844 338 8888.

What is audio conferencing?

Also known as phone conferencing or teleconferencing, audio conferencing allows multiple people, from any geographic location, to speak with each other on one telephone call.

How do I set up an audio conference?

To conduct an audio conference all you have to do is pick up the phone and dial in, using the telephone number and PIN code that you have been provided. You can dial in from any telephone, mobile or audio conferencing unit at anytime, anywhere in the world. Arkadin’s conferencing services are available 24 hours a day, 365 days a year.

Do I need to pre-book my audio conference?

No, you never need to pre-book your conference calls. Once your account has been created, simply invite your participants to the meeting and provide your access number, participant PIN code, and the date and time of your call.

How do I dial into an audio conference?

Simply call your toll-free or toll access number and enter your moderator or participant PIN code.

What's the difference between a moderator and a regular attendee?

The main difference between being a moderator (logging in with a moderator PIN) and being a regular attendee (participant PIN) is the different functions you can access within the conference.

How can I ensure confidentiality in my audio conference and stop more people from joining?

The moderator can 'Lock' an audio conference. This means that other individuals will not be able to join. You can also set an additional pincode for your meetings to add an additional level of security. Please refer to the respective solutions user guide for more details.

Can I mute everyone else but myself?

Yes, but only if you are the moderator. Please refer to the respective solutions user guide for more details.

What is the difference between the product’s mute feature vs. my telephone mute feature?

By using the solution’s mute feature you will be sure to block out any background noise, static or possible “hold music” that comes from your line. Your phone mute feature may or may not block static or hold music.

If I have a problem with my audio service, how do I get help?

 

If you are in your conference, press (*0) to speak to a customer service operator. If you are not in your conference, contact Arkadin’s Customer Service team at +612 8282 3400.

With what areas can customer service help me?
They can:

  • Help with any problems you may experience dialing into a conference
  • Dial other people into a conference for you
  • Tell you the status of your conference (locked, unlocked, muted, un-muted, etc.)
  • Help with potential sound quality problems
  • Help with recording the call
Can I share my conference details for my colleague's own use?

We discourage the practice of sharing accounts for a few reasons. Charges may be incorrectly allocated to you when you did not use the service. Also, multiple hosts may schedule separate calls at the same time using the same account details which will cause confusion and wasted time. If other colleagues need conferencing services, we would recommend that they obtain their own account. There is no extra charge for setting up additional users.

Can I use audio conference facilities from abroad?

Yes, you can call your toll access number or we also provide a list of international toll-free access numbers or geographic numbers that you can call while abroad.

Can I use audio conference facilities from my mobile phone?

Yes, you can just dial in normally. We also have useful mobile applications for users on the road to easily start and schedule a meeting as well.

What happens if a participant has forgotten his/her PIN code or doesn't have a touch-tone telephone?

If a participant has forgotten the PIN code or fails to enter one when prompted, he/she will automatically be connected to a customer service operator who will place the participant into the correct conference upon verification.

I'm still not sure how to use the conferencing services, where can I get more training?

Please visit our online training portal where you can sign up for instructor led classes or view self-paced videos.

Depending on your requirements, your Arkadin Account Manager may be able to arrange for on-site training. Please contact your Account Manager or Customer Service at 0844 338 8888 for further details.