Arkadin has achieved its leadership by offering a complete suite of conferencing, collaboration and UC solutions, and by demonstrating a strong commitment to technology innovation, a global footprint and localized customer service and support. Its audio conferencing services portfolio ranges from reservation less 24/7 audio conferencing services (Arkadin Anytime) to high-profile, attended conferencing events (Arkadin Event).
"Arkadin's strong commitment to customer-centric innovation and service is a major factor in its success," said Frost & Sullivan Senior Industry Analyst Alaa Saayed. "Their advanced conferencing features are an impressive response to the trends impacting the industry, including enterprise mobility, the consumerization of IT, and PC and VoIP communications. This innovation, coupled with their trademark local service philosophy, positions them well for continued long-term leadership."
Arkadin conferencing services can be deployed on a pay-as-you-go basis or through subscription packages with a flat fee per month. While pay-per-use models are still used by many businesses in North America, monthly plans are emerging, allowing businesses to budget their audio conferencing expenses in advance. For large enterprises, Arkadin also customizes the conferencing services by creating solutions with tailored features, account management, support and reporting. Furthermore, the company complements its audio conferencing offerings with an end-to-end set of web, video collaboration and UC solutions.
"An example of Arkadin's commitment to technology innovation is the Arkadin Cloud Collaboration platform, an IP network enabling worldwide public switched telephone network (PSTN) and IP connections via a single list of country access numbers," noted Saayed. "All these connections converge to an intelligent dispatcher, which routes to the appropriate conference bridge."
Unlike other types of conferencing architectures, an international conference is hosted on a single local bridge, eliminating the need for multiple IP links among several bridges. The platform offers premium audio quality and call availability by doing away with the typical delays during connection between bridges and the risk of quality degradation when transmitting voice over Internet protocol (VoIP). It is popular among large organizations, with 30 percent of Arkadin's conferencing call minutes coming from this platform.
"It's an honor to receive this award which testifies to our leadership in the conferencing and unified communications marketplace in North America," commented Mark Alexander, President of Arkadin North America. "The U.S. and Canada hold tremendous long-term potential for Arkadin. We will continue to invest heavily in the region to sustain our momentum and leadership."
Arkadin provides technology, conferencing bridges, and local support to approximately 37,000 customers from its 51 operating centers throughout North America, Europe, the Middle East, Africa, Asia and developing markets in Latin America. In addition to its own regionally focused staff, Arkadin also leverages more than 70 regional expert channel partners, including service providers, value-added resellers (VARs), master agents and agents, which are fully trained and certified to address regional customer needs.
Frost & Sullivan Best Practices Awards recognize companies in a variety of regional and global markets for demonstrating outstanding achievement and superior performance in areas such as leadership, technological innovation, customer service, and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analysis, and extensive secondary research in order to identify best practices in the industry.
Founded in 2001, Arkadin is one of the largest and fastest growing collaboration service providers in the world. With a vision rooted in the belief that progress emerges from people's desire to share, Arkadin offers a complete range of remote Audio, Web, Video Conferencing and Unified Communications solutions. The services are delivered in the SaaS model for fast, scalable deployments and a high ROI. Its global network of 51 operating centers in 32 countries has dedicated local-language support teams to service its 37,000 customers.
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