Arkadin Global Collaboration Services announced today that its audio Cloud Collaboration Platform is a recipient of a 2011 Communications Solutions Product of the Year Award from TMC, a global, integrated media company.
Arkadin was awarded the Audio Conferencing Service Provider of the Year at the 2012 Frost & Sullivan India ICT Awards. Arkadin’s exemplary revenue growth, outstanding leadership and customer adoption were cited as key factors through Frost & Sullivan’s comprehensive research and analysis of leading audio providers in the country.
“This award is a testament to our strong growth and success in India – one of the fastest growing market for Arkadin. Our success lies in an unparalleled drive to deliver the highest quality of services to our customers,” says Pankaj Gupta, Managing Director, Arkadin India. “We constantly strive to help companies become more efficient with innovative and appropriate collaboration tools for a 24/7 global economy. We recently launched the Arkadin Cloud Collaboration Platform that will enable our enterprise customers to manage their global conferencing needs more efficiently and with greater return on investment.”
“Arkadin is an emerging player in the industry and has achieved a significant revenue growth in 2011. It has also channelized its efforts to position itself as a single-window solutions provider by partnering with leading web conferencing vendors to offer integrated audio and web conferencing solutions,” says Benoy.CS, Director, Information & Communications Technology Practice, Frost & Sullivan, South Asia and Middle East.
Arkadin was awarded the Gold Award for ‘Telecommunications Customer Service Department of the Year’ at the 2012 Stevie Awards for Sales & Customer Service (SM). The awards ceremony, derived from the Greek word for “crowned,” the Stevie® Awards organises several of the world’s leading business awards.
"We’re thrilled to be honored among so many worthy peers for customer service", says Mark Alexander, President, Arkadin North America. "Providing a local approach to customer service is at the heart of our DNA and it has been the driving force behind our record growth - both globally and in North America where we are expanding operations. This award is a testament to our achievements made possible by the hard work and dedication of our customer service team.", says Gregory Batchelor Director of Marketing, Arkadin North America.
Adrian Drozd, Research Manager and Principal Analyst of Frost & Sullivan offers an overview of the hosted collaboration services market and key differentiators that enabled Arkadin to emerge as the winner of the 2011 European Hosted Collaboration Service Provider of the Year Award.
Arkadin’s outstanding performance in revenue growth and customer adoption and retention were cited as key factors through Frost & Sullivan’s comprehensive research and analysis of leading audio providers in the region.
“As the recipient for the second continuous year of the growth leadership award in Asia Pacific, Arkadin continued to exhibit outstanding performance in revenue growth and customer retention,” says Jessie Yu, Industry Analyst from the Asia Pacific ICT Practice of Frost & Sullivan. “During 2010, the company expanded its footprint in the emerging markets of China and India, and witnessed greater adoption in key markets of Japan, Australia and Singapore. The timely identification of opportunities in distinct customer segments and the partnership with SingTel proved to be a critical factor for Arkadin in attracting new customers to adopt its services, especially mid-to-large enterprises.”
Rated #1 in Industry for Exemplary Performance and Strategic Excellence. Frost & Sullivan awarded Arkadin its 2011 European Hosted Collaboration Service Provider of the Year Award in recognition of outstanding leadership and superior performance. In making its selection, Frost & Sullivan assembled an independent panel of judges to compare the performance of leading service providers in Europe to identify the company that leads in several critical areas, including: market potential, customer adoption, go-to-market strategy, geographical coverage and product features and benefits. When assessed against these key success factors, Arkadin emerged as the winner...
Global audio and web conferencing provider Arkadin has been presented with a prestigious ‘Ruban d’Honneur’ Award at the annual European Business Awards, for its sustained financial growth and international development in 2010.
The award was presented to Arkadin’s co-founder, Thomas Boudier, at the ceremony at The Westin in Paris. Arkadin was among ten other businesses from across Europe which were awarded the Ruban d’Honneur for the HSBC Growth Strategy of the Year award category.
“I am very proud to have accepted this honour on behalf of the Arkadin team,” said Thomas Boudier. “Arkadin has achieved nine years of stable and reliable growth both in Europe and across the world. It is the hard work and close collaboration of the entire global team which has made this growth possible. “
The European Business Awards is an annual event which celebrates entrepreneurial innovation and passion for growth in businesses of all sizes across the continent. The gala event brought together over 300 of Europe’s business elite, including heads of state, industrial veterans and the media. The finalist businesses at the award ceremony represented a combined turnover of €766 billion Euros (6% of the EU’s overall GDP).
Adrian Tripp, CEO of the European Business Awards says, “The quality of entrants for this year’s, European Business Awards has been staggeringly high and we’ve had the privilege of examining the work of Europe’s most dynamic organisations. To win this Award is a remarkable tribute, as each year our judges raise the standard of expectation and are a tough bunch to please. It’s been an honour to see Arkadin win a Ruban d’Honneur and we’re looking forward to seeing their success story continue.”
Founded in Paris in 2001, Arkadin has grown to become a world leading supplier of audio and web conferencing facilities. The business now has over 9,000 customers from small enterprises to industry leading multinationals. Arkadin has local offices in 26 countries and over 700 staff worldwide. Previous accolades which Arkadin has won include the Deloitte Technology Fast 500, the OSEO Innovation Award, and the “Prix de l’Ambition” in 2009.
“This award is a milestone in our continued strategy for development and expansion,” said Thomas Boudier. “As we enter the next decade, organisations of every size are seeking innovative ways of working together even when they are not in the same location – Arkadin is working in partnership with its customers to fulfil the demand for an easy to use collaborative infrastructure”.
About the European Business Awards 2010
The European Business Awards recognises and rewards excellence, best practice and innovation in companies across the European Union. The competition is free to enter and open to organisations of all sizes and from any industry sector.
The European Business Awards programme serves three purposes for the European business community:
• It provides examples for the business community to aspire to
• It celebrates and endorses individual’s and organisation’s success
• It provides case studies and content for learning from these exceptional organizations
An innovative, strong and thriving business community makes a successful and prosperous Europe.
Arkadin is definitely emerging as one of the leading alternatives to market incumbents in the Asia Pacific; this is great because it increases competition and drives innovation in the region.
Arkadin registered the highest increase in revenues in the Asia Pacific region in the past three years as a result of improved customer experience by continual investments into its bridging infrastructure, and by increasing its reach into the Asia Pacific markets. Despite the economic setback in 2009, the company witnessed an impressive growth of over 40 percent in the Asia Pacific audio conferencing services market.
Its compelling geographical expansion in emerging countries and increasing indirect sales channels in mature markets across the region are key drivers for the company's success. Moving forward, its strategic partnership with SingTel and other partners alike is expected to increase its market reach and enhance end user experience in its Asia Pacific businesses, especially in ASEAN and the Greater China region.
Arkadin was the winner of the International Business category at the Ile de France Entrepreneur of the Year Awards held in Paris. Organised by Ernst & Young, Les Echos and L’Entreprise Magazine, the awards aim to promote dynamic and high performance companies. Arkadin was recognised for its international development, now totalling 26 countries, and good revenue growth.
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