We particularly appreciate the multilingual operator service provided by Arkadin which enables us to dial participants into the call. We consider this to be one of the key measures of success, as we can bring people into the call as and when we need them.
CIO of Banyan Tree
Since HLB International also uses Arkadin for audio and web conferencing, we had confidence in their service. We rely on the Arkadin team for 24/7 help with any issues.
IT Manager, HLB International
Local people, local service
Our highly knowledgeable operators are based in our local offices
Since day one, our core belief has been that nobody understands your business needs and culture better than people living in the same country and speaking the same language as you. We therefore have live assistance teams that are:
- geographically close to our customers
- highly responsive to the needs of our clients
in the same office as our customer account teams
to share information on a daily basis
...which may be why our 25,500 customers remain so loyal to us.
Our free of charge Help Desk is one of our core serices we offer with our standard conferencing solutions.
You benefit from global conferencing, but always with a local touch.
Efficient , local Arkadin Customer Service
Our philosophy is to make your life easy
We ensure you enjoy sharing with your colleagues and partners:
Our operators are product certified and fully trained on all upgrades
Quality of support is our core objective
Just answering your call is not enough; we focus on providing a professional, fast and informed response: