The answers for all your conferencing questions
There are a number of common questions that often arise when getting started with a new conference call provider—some of which are outlined below with a defined Arkadin response.
What is Audio Conferencing?
Also known as phone conferencing or teleconferencing, audio conferencing allows multiple people, from any geographic location, to speak with each other on one telephone call.
Who Provides My Audio Conference?
Your audio conference services are provided by Arkadin, a well established and reliable global audio and web conferencing provider.
How do I Set Up an Audio Conference?
To conduct an audio conference all you have to do is pick up the phone and dial in, using the telephone number and PIN code that you have been provided. You can dial in from any telephone, mobile or audio conferencing unit at any time, anywhere in the world. Arkadin’s conferencing services are available 24 hours a day, 365 days a year.
Do I Need to Pre-Book My Audio Conference?
No, with ArkadinAnytime, you never need to pre-book your conference calls. Once your account has been created, simply invite your participants to the meeting and provide your access number, participant PIN code, and the date and time of your call.
How Do I Dial into an Audio Conference?
Simply call your toll-free or toll access number and enter your moderator or participant PIN code.
What's the Difference Between a Moderator and a Regular Attendee?
The main difference between being a moderator (logging in with a moderator PIN) and being a regular attendee (participant PIN) is the different functions you can access within the conference (details below).
How Can I Ensure Confidentiality in My Audio Conference and Stop More People From Joining?
The moderator can ‘Lock’ an audio conference. This means that other individuals will not be able to join. Full details on how to lock a conference can be found in the ArkadinAnytime User Guide.
Can I Mute Everyone Else But Myself?
Yes, but only if you are the moderator. Full details on how to mute all participant lines can be found in the ArkadinAnytime User Guide.
Why Should I Use Arkadin's Mute Feature vs. My Telephone Mute Feature?
By using Arkadin’s mute feature you will be sure to block out any background noise, static or possible “hold music” that comes from your line. Your phone mute feature may or may not block static or hold music.
If I Have a Problem With My Audio Service, How Do I Get Help?
If you are in your conference, press (*0) to speak to a customer service operator. If you are not in your conference, contact Arkadin’s Customer Service team at 1-866-427-5234
With What Areas Can Customer Service Help Me?
They can:
- Help with any problems you may experience dialing into a conference
- Dial other people into a conference for you
- Tell you the status of your conference (locked, unlocked, muted, un-muted, etc.)
- Help with potential sound quality problems
- Help with recording the call
Can I Share My Conference Details For My Colleague's Own Use?
We discourage the practice of sharing accounts for a few reasons. Charges may be incorrectly allocated to you when you did not use the service. Also, multiple hosts may schedule separate calls at the same time using the same account details which will cause confusion and wasted time. If other colleagues need conferencing services, we would recommend that they obtain their own account. There is no extra charge for setting up additional users.
Can I Use Audio Conference Facilities From Abroad?
Yes, you can call your toll access number or we also provide a list of international toll-free access numbers or geographic numbers that you can call while abroad.
Can I Use Audio Conference Facilities From My Mobile Phone?
Yes, you can just dial in normally.
What Happens if a Participant Has Forgotten His/Her PIN Code or Doesn't Have a Touch-Tone Telephone?
If a participant has forgotten the PIN code or fails to enter one when prompted, he/she will automatically be connected to a customer service operator who will place the participant into the correct conference upon verification.
I'm Still Not Sure How to Use the Audio Conferencing Services, Where Can I Get More Training?
Your Arkadin Account Manager or the Arkadin Customer Service team will be happy to provide you with additional training. Contact us at 1-866-427-5234. Further details are available in the welcome pack you receive or on your personalized access card.
Can I Record My Conference Call?
Yes, although there is a small charge made for this equivalent to another person joining the conference. Only a moderator (dialed in with a moderator PIN) can record a call. You can also dial *0 during your call for customer service assistance. Full details on how to record and playback a previously recorded conference can be found in the ArkadinAnytime User Guide.
How Long Does the Audio Conferencing System Keep Recording For?
The system keeps the last 15 recordings that have been made for your conference for 30 days. If a 16th recording is made, the oldest previous recording will be deleted.
# Indicates “POUND KEY“ On Your Phone’s Keypad.
* Indicates “STAR KEY“ On Your Phone’s Keypad.