ArkadinAnytime Integrated with Cisco WebEx^©

This hosted solution, combining audio and web conferencing, offers the benefit of Arkadin’s customer services and its premium audio collaboration integrated with the leading Cisco WebEx web service.

With this integrated collaboration solution, Arkadin is your single point of contact for implementation, support, account management and user training.

As your Collaboration Service Provider, Arkadin supports your company with a full site administration service, setting up new users and providing supporting materials. Whether you are a CIO, IT administrator or user, our highly responsive Arkadin Client Care Team is dedicated to answering all your day to day audio and web conferencing requests and queries.

The WebEx solution brings a broad range of advanced features for web conferencing perfectly adapted for expert and professional usage.

1. WebEx Meeting Center for online meetings

Make presentations, share applications, update spreadsheets and share anything on your screen, with anyone, anywhere. Meet online with customers, partners and colleagues, wherever they are, as easily as if you were face-to-face. Schedule meetings in advance or start an instant online meeting and invite people to join you by email or IM.

• Share documents, presentations and applications.
• Meet from your PC or Mac, your iPhone, Blackberry, or any WiFi or 3G-enabled mobile device.
• Use premium quality integrated voice conferencing with ArkadinAnytime Audio Conferencing including ‘active talker’ functionality to indicate who is speaking.
• Record meetings for those who missed the session or deliver it to new audiences.
• Deliver rich multimedia with streaming video and up to six webcams.
• Count on exceptional reliability and security from WebEx and Arkadin.
• Use the integrated Arkadin and WebEx package tailored to your organisation’s requirements.

Click here to download the Cisco WebEx Meeting Center Service Sheet for the integrated Arkadin service.

2. WebEx Training Center for easy online training

WebEx Training Center Online Classroom makes it easy to provide both live and on-demand training sessions. Offer remote learners an engaging, high-touch learning experience without breaking your budget. Connect online learners to remote computers to access materials including training packages, simulators and hands on lab applications.

3. WebEx Event Center to deliver online events

Host and manage multimedia events with WebEx Event Center, using powerful, intuitive features. For smaller events through to larger events with hundreds or even thousands of attendees, WebEx Event Center offers a full package including:

• Pre-event URL for event registration.
• Attendee confirmation and reminder emails with calendar appointment functionality.
• Attendee list, customer polling, tracking and analyzing for lead scoring.
• Event recording for on-demand, instant online access for any number of viewers to extend your reach.

4. WebEx Support Center

Use WebEx Support Center Remote Support to diagnose and solve customer problems faster and improve your levels of customer support and efficiency by:

• Improving Technical Support Representative productivity with easy-to-use remote support capabilities.
• Accelerating diagnosis and problem solving by viewing and controlling customer desktops.
• Decreasing call times, increasing first call resolution, minimizing costly on-site service visits and reducing support costs overall.
• Meeting or exceeding service level agreement (SLA) objectives and increasing customer satisfaction.
• Serving your clients with the most manageable, reliable, and secure remote access support.